Optimizing Knowledge Re-Use by Categorizing and Use of Context
As companies start sharing information using intranets and the internet, more information is available than the average needs of users. A simple search using a search engine can return hundreds to thousands of documents that might only contain the little information needed to gain insightful knowledge. The successful implementation of internet and intranet portals, KM, and content management requires a systematic approach to classifying knowledge assets so it will become more than just a piece of information. The classification framework, or taxonomy, allows content owners to categorize their content so that they have a context.
Knowledge Taxonomy is a structured representation of knowledge in such a way that it reflects the expertise and knowledge of certain fields within the organization. With the Knowledge Taxonomy, the company will be facilitated in searching and utilizing the knowledge they have. The Knowledge Taxonomy also act as the first gate to prevent “garbage in-garbage out” at your knowledge asset repositories. Using the classified knowledge, other users could re-use it based on the appropriate conditions.
The Knowledge Taxonomy will develop through a series of interview, in-depth discussion, and workshop with the knowledge owners. This process mainly will discuss topics related to:
Identification of Expectations on Taxonomy. The organizations representative will determine the expected final destination of the taxonomy. This stage also confirms the scope of taxonomy that will be developed at the next stage.
Facet identification. Simply put, the facet can be analogized as the perspective of a knowledge asset. Participants will determine the perspective used in looking at a knowledge asset. Facet will be the initial category for the knowledge taxonomy that applies in the company.
Level identification. The practical forms of Level are subcategories of Facet. Based on the results of the agreed facet taxonomic identification, organizations representatives were asked to determine the depth of each of the taxonomic facets. Participants will be divided into working groups according to their specialization and expertise in the facet.
Taxonomy Test. Based on the results of Facet and Level identification, organizational representatives will test the implementation of the Knowledge Taxonomy using the sample Knowledge Assets currently available. The results of the Trial will provide an overview of the use of the Knowledge Taxonomy in everyday business practices.