Knowledge management is a change process, and the first step in the change is to determine the current status – to see what is already being done, what works well, where the barriers and gaps are, and where the strengths are. The Knowledge Management Assessment and Benchmarking service described here is a systematic approach towards understanding your current status, and establishing a baseline.
The Knowledge Management Assessment and Benchmarking provides you with an understanding of the current strengths, gaps, and opportunities for intervention in order to introduce a fully operative Knowledge management Framework. It provides the basis for a route map guiding the organization in the initial steps of implementing Knowledge Management
Through a series of in-depth interviews, we will map the current state of knowledge utilization and application in your organization against the proven components of systematic Knowledge Management.
The responses to the interviews are noted in detail and brought together to look for common themes, issues, and concerns. Key quotes are also identified to support and illustrate the main conclusions reached. The responses and the numerical rating provide a picture of the Knowledge Management strengths and weaknesses of the organization which can be benchmarked against Knowledge Management competencies in other organizations.
The Assessment uses a 15-point model against which the current status is measured. The model is derived from a study of successful Knowledge Management implementations in a wide range of industries. The current status of each component is given a mark out of 5, to allow benchmarking against a range of other organizations.
At the end of the activities, you will get: